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FAQ
- Is it possible to withdraw a membership cancellation?
- When users submit a membership cancellation request, their membership will not be canceled until the end of the free trial/billing period. Until then, users have the option to withdraw their cancellation request and resume their membership. Please see below for instructions.
1. After logging in, go to [My Account] → [Premium Membership Details].
2. For security reasons, you may be asked to enter you password or sign in via your social media account again.
3. On the Premium Membership Details page, scroll to the bottom and select [Withdraw Cancellation Request].
4. Read the details on the confirmation page. Then select the white [Withdraw Cancellation Request] button to confirm.
*Users may register for the membership again after a cancellation is complete. However, please note that when registering again, users will automatically enter a paid monthly membership starting on the new registration date.
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